The latest issue of The Italian-Spanish Journal of Procedure Law (RIEDP) has publsihed the paper of Dr. Marco Giacalone and Sajedeh Salehi on ''Small Claims and the Pursuit of (Digital) Justice: A Tiered Online Dispute Resolution Perspective''.
In this article the authors present the results of an empirical study carried out with the aim to explore the application of mediation and online mediation in civil and commercial disputes from the perspective of service providers in France, Italy, and Belgium. The authors have adopted a qualitative approach in investigating the effectiveness of mediation, the challenges that mediators face, including online, and its future perspective through the lens of service providers.